01Area of work
Fix how the work gets done
“Why does getting anything done feel harder than it used to?”
Three areas we work on
What Tangled does.
The things that need working through rarely arrive neatly labelled. They might start with a process, technology, accountability or growth question. They might be processes that worked at 20 people, a new idea, or a next stage the business is trying to reach. Usually, there’s more going on underneath.
These are the areas where Tangled most often gets involved. They aren’t programmes to buy — the actual work is shaped around the situation you’re in.
Where it usually starts
Three areas of work. Pull one apart.
TangledClearer
Pull one apart — what’s underneath?
02Area of work
Get the founder out of the middle
“When something goes wrong, does everyone know who owns it?”
03Area of work
Make the systems earn their keep
“Are your people working with your systems — or around them?”
And it sticks. Ownership, measures and capability stay with your team, not with us.
Where to start
Start with an Operations Diagnostic.
Two to three weeks. A fixed fee of £5,000. A clear answer on what’s really going on, and what to do about it.
- 01What’s really going on. One page on each of the three areas above, in plain English. Built from time with your team, not a survey.
- 02The three tangles that matter most. Ranked, with what each one is costing you now and what happens if nothing changes.
- 03What’s sitting with you that shouldn’t be. The decisions, approvals and know-how that keep coming back to the founder, and who should own them.
- 04A 90-day plan your team can run. Sequenced, with owners from your business, not ours.
- 05A straight answer on what it takes. Including doing it yourselves. If you don’t need us, we’ll say so.
Delivered as a short written pack and a read-out with your leadership team.
What we need from you: time with your team, access to the numbers, and honesty. The numbers are what turn “it’s costing you” into a figure.
How this fits together
Not three methodologies.
The problem determines where we start. The Journey determines how we work through it.
Most engagements touch more than one of these areas. Whichever one brings us in, the work runs the same way.
Understand → Clarify → Design options → Act → Embed & evolve
None of it is delivered by applying a framework to an organisation. It comes from understanding the business, what you're trying to achieve, the people, the culture, the constraints and the reality. Technology is one possible enabler — not the answer by default.
How the Journey works →Not sure which of these is yours?
That’s fine. Start with the situation, not the service.