How do you know?
We challenge assumptions, validate what we've learned and establish whether what we've identified is actually the thing worth working on.
Pulling it apart
- Why push back?
- Because most organisations are running on beliefs nobody has tested for a couple of years. Some hold up. Some don't. An independent perspective in the room is usually the fastest way to find out.
- What do we test against?
- Whatever evidence exists — numbers, timelines, escalations, the things people work around. If there's no evidence, that's a finding too.
- Is this uncomfortable?
- Sometimes, briefly. It's a lot less uncomfortable than doing the wrong thing well.
What this looks like in practice
- Assumptions written down and tested, not debated
- Agreement on what is true before anyone argues about what to do
- A shortlist of the things that actually move the needle